On September 5, President Shavkat Mirziyoyev reviewed a presentation on measures to expand the provision of public services in the justice system.

Over the past eight years, around 70 laws and resolutions have been adopted to modernize the activities of justice bodies. To bring the system closer to the population, these bodies have been granted more than 20 additional powers. A total of 202 public service centers have been built across the regions. Today, more than 500 types of public services are provided on a “one-stop shop” basis. Whereas in the past, obtaining the necessary documents used to take hours or even days, now it takes only 5-10 minutes.

At the same time, many issues remain unresolved. The insufficient level of electronic interaction between government agencies creates bureaucratic barriers. More than 200 types of services are still delivered using outdated methods. In remote areas, citizens have limited access to using these services independently.

In this regard, the presentation reviewed proposals for further expanding and simplifying public services.

According to the plans, their number is expected to increase to 900 within the next three years. Each year, 80 types of services will be simplified according to the “three-step” principle. A total of 1,100 interactive kiosks will be installed in crowded public places and remote mahallas.

It is planned to abolish the requirement for citizens to provide 30 types of documents. In particular, civil registry offices will no longer request medical examination results from individuals entering into marriage, and defense departments will not require service members to submit documents on changes of residence. This information will be obtained automatically through online information systems.

Currently, notaries provide the population with more than 80 types of services, but the share of online services remains very low – only 11 percent. 

The Head of State emphasized the need to expand digitalization for the convenience of citizens. It was decided that between 2025 and 2027, 20 types of notarial actions will gradually be transferred to online processing.

The requirement to present the original identity document when receiving notarial services will also be abolished – identification will be carried out using the Face ID system.

At the Center for Forensic Examination named after Khadicha Suleymanova, 64 types of expert studies are conducted, but in the regions, only half of them are available.

In this regard, tasks have been set to adopt a new approach to organizing forensic examinations and to strengthen the material and technical base of regional forensic centers, thereby increasing the number of available examination types from 15 to 25.

When introducing new types of examinations, digital technologies and automated programs that eliminate the influence of the human factor will be widely used. Document exchange between investigative bodies, inquiry services, and forensic institutions will be fully transferred to electronic format. It is also planned to introduce services such as 3D modeling of traffic accident sites, as well as forensic analysis of video and photographic evidence.

The proposals to expand the activities of non-state forensic expertise, to grant the right to conduct independent practice in the format of individual bureaus, and to establish the Chamber of Forensic Experts of Uzbekistan were supported.

Raising the legal literacy of the population is also of great importance. For this purpose, based on the “Smart Explanation” system, targeted delivery of information about new regulatory documents to citizens and entrepreneurs will be established through electronic services. In addition, the AdliyaTV online platform will be launched, where specialists will explain legislation in simple and accessible language.

The need to enhance the initiative, responsibility, and authority of leaders in the timely and high-quality implementation of reforms was noted. In this regard, the bodies under ministries and agencies responsible for implementing state policy in their respective areas will be granted the right to adopt departmental regulatory acts.

The procedures for adopting and officially registering such documents will be simplified, and the timeframes will be reduced by half.

Following the presentation, decrees and resolutions were signed to implement the submitted proposals.

UzA